Tech Support
Tech support to our network of franchises
Our ability to provide on demand assistance to franchisees using a range of remote support tools is an area where we feel The Gadget Refuge stand out fom the crowd.
In addition to the support provided from HQ, we have continually worked to develop a team ethos between franchise holders which encourages peer to peer support, collaboration and sharing relevant experiences to one another.
HQ on demand assistance to Ross
This recording was taken during Ross Garland’s startup period whilst during one of Ross’s first repairs Gavin provided some tips on how to approach the repair, whilst watching Ross’s actions over Microsoft Teams.
Providing Remote Support with Quick Assist
This recording demonstrates the steps required to provide remote IT support to a Windows 10 user, utilising the built in tool “Quick Assist”